What currency are the prices in on the site?All prices are in USD.
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 4-7 days production time and 15-21 days for shipping. Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at firstname.lastname@example.org
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100% money back guarantee if the product is defective or damaged. We give you 30 days to send it back to us for a full refund, not including shipping. You must ship it back at your own expense and once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund. It will be refunded to your original card. Unopened items will be refunded as well.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.
I have entered an incorrect address what do I do now?
We can update the address if you notify us by email within 24 hours of placing your order. Simply reply to the confirmation email explaining that you entered the wrong address and provide us with the correct one. No refunds will be given after 24 hours.
How long does shipping take?
Shipping times vary as we ship worldwide and from several different fulfillment centers. The average shipping time is 15-25 business days.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you and your child have a fun experience! Please send us an email to email@example.com and we will be happy to assist you in any way we can. If it is regarding an order that you placed, please include the order number, shipping address, and a clear explanation of the issue. Thank you!